Privacy Policy

Last Updated: Monday 2 February 2026

House Hunters Australia (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

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Our Privacy Policy is there to Protect You

1. Who We Are

House Hunters Australia operates a property buyer advocacy and advisory service in New South Wales.

We collect personal information so we can provide our services, respond to enquiries, and communicate effectively with our clients and website visitors.

2. What Personal Information We Collect

The types of personal information we may collect include:

  • Your name
  • Email address
  • Phone number
  • Residential or postal address
  • Property preferences and buying requirements
  • Information you provide during consultations, enquiries or questionnaires
  • Marketing preferences
  • Website usage data such as IP address, browser type and pages visited

We do not intentionally collect sensitive information unless required by law or with your explicit consent.

3. How We Collect Personal Information

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We may collect personal information:

Directly from you when you:

  • Submit an enquiry form
  • Book a consultation
  • Download a guide or resource
  • Subscribe to our emails
  • Communicate with us by phone, email or social media

Automatically through our website using:

  • Cookies
  • Analytics tools (such as Google Analytics)

From third parties where authorised or required (e.g. referral partners or professional advisers)

4. Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Responding to enquiries and providing our services
  • Assessing your property needs and preferences
  • Communicating with you about appointments, services or updates
  • Providing educational content, guides and marketing information
  • Improving our website, services and customer experience
  • Meeting legal, regulatory and compliance obligations

We will not use your personal information for purposes unrelated to these without your consent.

5. Marketing Communications

If you choose to receive marketing communications from us, we may send you emails or messages about our services, insights or events.

You can opt out at any time by using the unsubscribe link in our communications or contacting us directly.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Our professional advisers (such as accountants, solicitors or consultants)
  • Service providers who assist us in operating our business (e.g. CRM systems, email platforms, IT providers)
  • Government authorities where required by law

We take reasonable steps to ensure that third parties handle your information in accordance with privacy laws.

7. Overseas Disclosure

Some of our service providers may store data on servers located outside Australia (for example, cloud-based email or analytics platforms).

Where overseas disclosure occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy standards.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Understand user behaviour

You can control or disable cookies through your browser settings, however this may affect website performance.

9. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored securely and is only accessible by authorised personnel.

We retain personal information only for as long as necessary to fulfil its purpose or as required by law. When no longer required, information is securely destroyed or de-identified.

10. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, out-of-date or incomplete information

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

11. Complaints

If you believe your privacy has been breached, you may contact us using the details below.

We will investigate your complaint and respond in writing within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on our website.

13. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

107/24-30 SPRINGFIELD AVENUE POTTS POINT NSW 2011

https://HOUSEHUNTERS.COM.AU/contact